Returns & Refunds

Your satisfaction is of great value to us!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. Any jewellery returned damaged will be sent back to the client.

To start a return, please contact us at

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note: you will be responsible for the item(s) until they reach us and we recommend you use a delivery service which includes tracking information and/or requires a signature or proof of receipt.

You can always contact us for any return question at

Damages and Issues

If an order is received damaged please do not accept the delivery. If you realize that an order is damaged or defective after opening the parcel, please photograph the damaged item immediately and notify us as soon as possible. No reclamation will be accepted after 3 days.

Exceptions / Non-returnable items

Unfortunately, we cannot accept returns for on sale or custom made items.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days minus the shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

Please note, that international custom charges, duties and sales tax are non-refundable for shipments outside the European Union (EU).

When a ring is re-adjusted on a specific size on demand, any jewelry has been modified especially for you, or any particular design made on demand, it becomes custom made and it is not returnable and not refundable.

In the event that the return of the product by the Customer is due to an error by the Website, such as a product missing from the order, a non-compliant product or a manufacturing defect in the product, Whisper Gold Fine Jewelry will refund, in addition to the purchase price of the product, the shipping costs incurred by the Customer for the delivery of the product.

The Customer must report the error by email to within a maximum of 48 hours of receiving the order.

Do not hesitate to contact us if you have any questions regarding the return or exchange of an item.